Refund policy

Returns & Refunds : Before you decide to return a product of Annam, please take a moment to understand how our products are made. All our products are handcrafted by traditional rural artisans who have been making the products by their hand using the method that their ancestors taught them. Our products are neither machine-made nor mass produced.

This results in each product being unique and slightly different from each other. Let us not think of slight roughness, mild shape variations, imperfections or lack of aesthetic finish as a defect. This is the beauty of handmade products and also confirms the authenticity that they are not machine-made. Annam stands behind the quality of our products.

We request you to check the product details thoroughly before buying any product.

Returns are applicable only in the unlikely event that your Annam products arrived damaged.

You must email us to support@annamtraditions.com about any damaged items within 3 days of receiving your order and also send us a picture of the damaged item. Your email should contain the following:

(a) Picture of the product in case of damage (b) mention your order number in the subject line (c) mention in the email if you wish a refund or exchange or credit coupon for the product. (d) mention reason for return (eg: handle cracked etc)

We will get back to you within 3-4 working days of receiving the complaint.

Authorization for return for the product will be provided after the query has been found valid by our quality team. The sole decision of considering the validity of the query after hearing it from the customer lies with the quality team.

We aim to process refund or exchange for products in about 10-12 working days. If you have any questions about the above, feel free to reach out to Annam at support@annamtraditions.com

We will initiate the refund /exchange after we receive the item and it has gone through the necessary quality checks. 

A pickup for the product will be initiated by Annam.

Upon authorization of return of damaged product, Annam will provide a full refund for the damaged product or you could exchange the damaged product for a fresh product or you can opt for credit coupon for future purchases.

Returns of undamaged products are usually not entertained.

As a rare exception, in case you still wish to return an undamaged product, please follow the following procedure for the return

You must email us to support@annamtraditions.com items within 7 days of receiving your order and also send us a picture of the item. Your email should contain the following:

(a) Picture of the product (b) mention your order number in the subject line (c) mention in the email if you wish a refund or exchange or credit coupon for the product. (d) mention reason for return

Once your return request is approved you need to aptly package and keep it ready for pickup.

We will initiate reverse pickup for the items and will be picked up within 3-5 business days from the date of request.

Both onward & return shipping charges will not be refunded. Please note that Annam subsidises onward shipping cost for its customers. Hence, during a return, the shipping cost will include both onward and return shipping charges.

Please ensure that the returned product is unused, undamaged and is in a saleable condition. We request you to maintain the original packaging of the items to be returned, including the Annam tags. Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.

You can opt for a refund or a credit coupon for future purchases. This needs to be mentioned in your email.

All returns are subject to the discretion of Annam team based on our policies. Ensuring we have more and more people taking forward our traditional wisdom is our core intention & purpose.